You may return any unopened fragrances (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 14 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.
If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact Wristwatchery.com within 3 days of receipt of your shipment to make the necessary corrections.
If a return shipping label is provided via email, please print the label and tape it to the shipping carton. We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc. or Postal Annex.
How to return or exchange an item
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. To request an RMA number online, please email us at firstname.lastname@example.org with your order number in the subject line. Issuance of an RMA number does not guarantee final disposition and all returns are subject to inspection. RMA numbers are valid for ten days.
Place the original package into a shipping carton.
Include the invoice and the reason for the return. If defective, please specify the defect.
Please do not place stickers or shipping labels on the original manufacturer’s package.
The RMA number must be clearly written on the shipping carton to prevent refusal.
We suggest that you send your item(s) via insured, traceable means, such as UPS. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
If an order is shipping via ground shipping, the initial shipment fee incurred by Wristwatchery.com.to ship the merchandise will be deducted from the refunded amount.